At MGPSBD.COM, we value customer satisfaction and strive to ensure a fair and transparent refund process for all buyers.

1. Eligibility for Refund

Refunds may be approved in the following cases:

• The product is not received due to failed delivery or lost shipment.
• The product received is significantly different from what was ordered.
• The supplier or sourcing partner is unable to fulfill the confirmed order.
• A cancellation is made before the product is shipped or sourced.

2. Non-Refundable Cases

Refunds will not be issued in the following circumstances:

• Products that match the description but are no longer wanted by the customer.
• Delays caused by customs, courier, or international logistics beyond our control.
• Products sourced from third-party B2B platforms (e.g., Alibaba) once supplier confirmation and payment are made.
• Digital, special order, or customized products.

3. Refund Process

• Refund requests must be submitted within 7 days of delivery or order cancellation.
• After approval, refunds will be processed within 7–15 business days via the original payment method or another approved option.
• MGPSBD may deduct processing or service charges where applicable (e.g., payment gateway fees or international transfer costs).

4. Contact for Refunds

📧 Email: info@mgpsbd.com
📞 WhatsApp: +8801313303077