We want you to be happy with your purchase. If there’s a problem with your order, we’ll do our best to help.

1. Return Eligibility

A return may be accepted if:

• The item is damaged, defective, or incorrect upon arrival.
• The supplier agrees to accept the returned product.
• The product is unused, in its original packaging, and reported within 3 days of delivery.

2. Return Procedure

• Contact our support team before returning any item.
• Provide photos or video proof of the issue for faster verification.
• Once approved, ship the item to the designated return address (local or international).
• Return shipping costs are generally borne by the buyer, unless the return is due to a confirmed supplier or shipping error.

3. Non-Returnable Items

• Opened or used items.
• Customized, sourced, or made-to-order products.
• Perishable or fragile items.
• Products purchased from third-party platforms where suppliers do not allow returns.

MGPSBD will assist in negotiating with suppliers or logistics partners to resolve product-related issues, but the final return decision depends on supplier policies and product condition.